Privacy

At Growlmama, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from Growlmama.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device. This includes your web browser, IP address, time zone, cookies installed on your device, and the pages you view while browsing. We refer to this as Device Information.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often containing a unique anonymous identifier.

  • Log files: Files that track actions on the Site, including your IP address, browser type, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record browsing information.

Additionally, when you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as Order Information. Together, Device Information and Order Information are referred to as Personal Information.

How We Use Your Personal Information

We use the Order Information to:

  • Fulfill your orders (processing payments, arranging shipping, and providing order confirmations).

  • Communicate with you about your order and provide customer support.

  • Screen orders for potential risk or fraud.

  • Provide you with marketing communications in line with your preferences.

We use Device Information to:

  • Screen for potential fraud and risk (particularly IP addresses).

  • Improve and optimize the Site by analyzing how customers interact with the Site and assessing marketing effectiveness.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business and provide our services:

  • Shopify powers our online store. You can learn more about Shopify’s privacy practices here.

  • Google Analytics helps us understand how customers use the Site. Learn more about Google’s privacy practices here. You can opt-out of Google Analytics here.

We may also share your Personal Information to comply with legal obligations, respond to subpoenas, or protect our rights.

Behavioural Advertising

We use your Personal Information to offer targeted advertising that may be of interest to you. For more details on targeted advertising, visit the Network Advertising Initiative’s educational page here. You can opt-out of targeted advertising through these links:

Do Not Track

Please note that we do not alter our data collection and use practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the contact information below.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we have with you (such as processing orders) or for our legitimate business interests, as outlined above. Your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

We retain your Order Information for as long as necessary to fulfill orders and comply with legal obligations, unless you request deletion of this information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Significant changes will be communicated via our website or email if you are subscribed to our mailing list.

This page was last updated on 28 March 2025.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Growlmama
Privacy Officer
Suite 4, 26 Somerset St
Mosman, NSW 2088
Australia
Email: orders@growlmama.com