Terms & Conditions

Welcome to Growlmama. By placing an order with us, you agree to the following terms and conditions.

Payments

All orders must be paid in full at the time of purchase. No goods will be dispatched until payment has been received.

Returns & Exchanges

We want you to be completely satisfied with your Growlmama purchase. If for any reason you are not, we offer exchanges or full refunds, subject to the following conditions:

  • Return requests must be made within seven days of the original order date.

  • Before returning an item, please contact us at orders@growlmama.com to initiate the return process.

  • Items must be returned in their original, unused condition, with all packaging intact, to be eligible for a refund or exchange.

  • Returns must be received within 14 days of purchase.

  • The cost of return shipping is the responsibility of the customer. We strongly recommend using a tracked shipping service, as Growlmama is not liable for lost returns.

  • Refunds will be processed to the original payment method, excluding any shipping costs.

Colour Representation

We strive to ensure product colours are displayed accurately. However, variations in screen settings may cause slight differences in colour appearance.

Claims for Damaged or Lost Items

If your order arrives damaged, delayed, or incomplete, please notify us in writing within seven business days of delivery. We may require the item to be returned in its original packaging for assessment before processing a claim.

Order Cancellations

Orders may be cancelled within seven days of receipt for a full refund, even if the product is not faulty. To cancel, please notify us in writing via email at orders@growlmama.com.

Refunds will be issued within 30 days of cancellation. Customers are responsible for the original and return shipping costs. Cancellation rights expire seven business days after receipt of goods.

Privacy

Your privacy is important to us. Growlmama will never share your personal information with third parties. Your email and shipping details remain strictly confidential. For full details, please refer to our Privacy Policy [insert link].

Shipping

Some shipping methods require a signature upon delivery. Please ensure someone is available to sign for your order. For full shipping details, visit our Shipping Policy [insert link].

Customs Duties & Taxes

International customers are responsible for any applicable customs duties, taxes, or import fees associated with their order.

Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of New South Wales, Australia.

For any inquiries, returns, or claims, please contact us at:
✉ orders@growlmama.com
📍 Growlmama, 4/26 Somerset St, Mosman, NSW 2088, Australia